Computer Applications Unlimited, Inc.

Earlier we outlined three viable approaches to learning HME software: on-site training, online training, or training at the vendor location. Today we’ll look specifically at online training.

There are a number of different ways to conduct online training. One method we’ve had success with is the Web-based seminar, or Webinar. Webinars use the Web’s multimedia capabilities to allow the instructor and class to interact in real time. The class listens to the instructor and sees his screen as he uses the software. Additionally, students can ask questions and receive answers during or after the presentation.

Like all methods of training, Webinars come with their own advantages and disadvantages:

Webinars are often the most practical way to solve training needs. Because Webinars are a hybrid of instructor-led training, without the instructor needing to be physically present, companies can enjoy the best of both worlds: interactive training that’s both accessible and affordable.

Webinars are supremely accessible. Distance is not a consideration. Webinars can be delivered to any location with Intranet access&#151from the office, from home, or even on the go. Attendees need only be available at the scheduled time.

Webinars also shine with respect to affordability. Webinars eliminate the travel, lodging, and per diem expenses associated with face-to-face training and minimize staff time away from work. Companies may also have the option to train multiple staff members for the cost of a single Webinar registration.

On the other hand, Webinars have one main disadvantage: with face-to-face training, instructors receive immediate feedback and can adjust their presentations on the fly to maximize learning. With Webinars, instructors must foster communication and be sensitive to feedback in order to optimize the training they provide.

Webinars provide companies with a valuable training option. They allow any company to receive the benefits of instructor-led training. Web-based delivery provides quality training where it is needed and makes it affordable for everyone.

What’s your favorite system for learning HME software? Three viable approaches include on-site, online, or at the vendor location.

Each of these approaches to HME software training has its advantages. Each also has its drawbacks.

Let’s consider on-site training.

Many HME providers agree that this is the most effective training program, especially if you’re purchasing server-based HME software. It can be advantageous to have a trainer in your office for a period of time. Face-to-face time with all of your key personnel can be invaluable. Plus, they’re comfortable in their own environment and can even accomplish a few daily tasks depending upon how the agenda has been designed. Some HME software vendors include initial on-site training as part of your agreement.

Sounds great, right? Here’s where you need to be careful.

First of all, inquire about the experience of the trainer. (Actually, you should ask this question regardless of how training will be delivered.) If you can expect someone with ten years of training experience on your new HME software, you’ll learn a lot more than you will from someone who has six weeks experience. If your trainer has actual user experience, that practical side will also be invaluable to you and your team.

Secondly, be sure you have proper space where training can take place. A professional trainer will supply a projector. Your space needs to be well lit, comfortable, and reasonably quiet, with easily accessible electricity.

Along this theme, remember that if your staff is in the office, they’re only a few steps away from interruptions. Prepare as best as you can to prevent key employees from handling other business issues while missing important training topics. Cell phones should be silenced to minimize distractions.

If your new HME software is Web-based, provide Internet access. Prepare by readily supplying your trainer with the proper credentials.

Lastly, there must be more than meets the eye if on-site training is included. As a businessperson, you’re familiar with loss-leaders. To remain in business, you must recover that loss in other ways. What’s that old saying about a “free lunch?”

Either you pay for the trainer’s travel expenses initially or over time. There’s only one other way any viable business can make that equation work. But you really don’t want to go there either.

That only other solution to free training? You’ll really pay for it in lack of service.

Next, we’ll take a closer look at online training.