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Express Retail – The Products

June 4th, 2010
Web Edition Express Retail Sales

Let’s continue our discussion of fast retail transactions. Now that we know who our customer is, we can identify the products that our customer plans to purchase.

You can select the line items for your retail transaction in two ways using our Web Edition HME software:

  • you can click the Product smart lookup; or,
  • you can use a USB bar code scanner to record the universal product code (UPC) or a custom bar code label, which you can print through Web Edition.

We recommend the scanner to maintain speed and accuracy in a high volume retail environment; otherwise, the Product smart lookup will suffice. You can decide which will be better for your business since you can use either method at any time.

Once you select a line item, you may override the product description, retail price and tax amounts. Web Edition automatically calculates sales tax for up to five tax authorities to account for any state and local combination for each line item.

Continue to add and change line items as needed. All products display in a list with running totals until you’re ready to check out.

That’s where we’ll leave it for now. We’ll cover the express retail sales check out process next time.

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Express Retail – The Customer

June 4th, 2010
Web Edition Express Retail Sales

The whole idea of retail screams, "Fast!" And since many HME providers have recently focused more on retail potential, let’s see how efficient your retail operation can be.

To examine the process, however, we actually need to slow it down, so we’ll use a series of posts and keep them in brief, digestible fashion.

Let’s begin with the most important part of the transaction: the customer.

Using our Web Edition HME software as an example, a customer named "Cash, Sale" defaults when you open the Cash Register page. Even if it’s a one-time customer, you still need to account for the revenue generated and the cash balance in the drawer.

Chances are great, however, that you will want to know who your retail customer is. That’s why you should be able to quickly select an existing customer (by name — even first name — or by telephone number) and add a new customer’s basic demographics.

With that precious data at your fingertips, you can:

  • always know who (and what demographic) is buying what products;
  • have a history of each customer’s purchases at your fingertips; and,
  • market to each of those segments (by Zip Code, product, product category, birthday, etc.) to promote additional retail sales.

Send them your newsletter, Email healthy tips, mail birthday cards with a limited time retail discount as your gift. Now, you’re building relationships with your customers.

We’ll continue with more on express retail sales next time.

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Section 5, Row 3, Seat 1

June 3rd, 2010

That’s one of the happy places where I wish to remember my father-in-law. After all, he’s the biggest reason I became a season ticket holder for minor league baseball.

He’s still with us, but barely recognizable as the former player or even the man who most occupied my seat on the row at first base. Ironically, those seats no longer exist after this past winter’s stadium upgrades.

Unfortunately, I don’t believe he’ll get to enjoy the view from our new seats behind the home dugout. I know he’d relish the awesome perspective between the pitcher and catcher.

Now, we just wait. And we remember.

I recall his cheering the home team, accurately calling pitches or hit-and-run plays, and sharing stories of games past. I feel fortunate to have spent this mostly one-on-one time with him over the years.

You see, he was caretaker for my mother-in-law until her passing. We thought he’d get to enjoy the ballpark even more thereafter, but it was as if his health held on just long enough to see her through. Ever since, it’s been one medical issue after another, robbing him of his former independence.

Our family now gets to experience the coordination between hospice and a caring HME provider like you. Thanks, by the way, for all that you do in this respect. Believe me, it’s appreciated.

Meanwhile, rather than in a hospital room, I want to remember him in that seat near the first base coach.

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No Precedent

June 1st, 2010
Web Edition HME Software PECOS Enrollment Check

The speculation on whether PECOS-related edits will deny your claims as of July 6, 2010, is maddening. The most we can say for certain is that it’s a possibility, and could be enforced retroactively.

Scary, huh? Even more frightening is that I can’t think of any business analogy of one party being denied reimbursement for services rendered due to the direct (in)action of another party, whose reimbursement is totally unaffected. Am I missing something here?

Now, on top of that scenario, CMS may allow your reimbursement prescribed by a non-PECOS enrolled provider after July 6. And then, some time this autumn, they can say, “You know what, Mr. HME? We’re a bit short on funds, so we’re going to reverse those claims from July 6 forward.”

Besides unifying behind a strong lobbying force like the AMA, the best you can do is use the best tools available to you to prepare for the worst-case scenario. I believe that includes our Web Edition HME software. Here’s why:

  • you add physicians and their accurate NPIs directly from the NPPES database;
  • you’ll know immediately whether a physician is PECOS-enrolled; and,
  • you’re as efficient as possible, because you never leave Web Edition to get the accurate information you need.

Each PECOS-enrolled physician is highlighted with a green background in the physicians’ smart lookup. Plus, when you select a prescribing physician for an order, you’ll automatically see a "PECOS Enrolled" message display with a green background.

We can’t force physicians to comply with PECOS any more than we can show CMS that dumping on home care actually raises health care costs. However, we could help you get the PECOS enrollment information you need faster. So we did.

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