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Why We’re Here

July 16th, 2010
24/7 Dedication

Extra coffee flows around CAU today. Industrial strength coffee.

Our sharp IT supervisor noticed a potential issue with one of our servers yesterday. After our chief technical officer and other IT staff evaluated the condition of the server, they decided to back it up, take it out of service and restore it from scratch. That included the operating system and everything on top of it.

This one decision wiped out family dinners, evening plans and a night’s sleep. When the rest of us arrived this morning, they were all still here along with a freshly brewing pot of coffee! The best news was that the server had been restored and was back in service.

This allowed me to reflect on my own “all nighter” experiences. The 24/7 radio business afforded many opportunities for a team to help listeners through weather emergencies.

You go on adrenaline (and caffeine). You make sacrifices because it’s part of the job.

You’re dedicated, because you know you’re making a difference for people who rely on you. It’s why we’re here. For you.

Sleep well tonight, my respected colleagues!

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Express Retail – Receipt & Report

July 13th, 2010
Web Edition Express Retail Sales

Fast retail transactions only make sense if they’re accurate. Throughout this series of posts, we’ve selected an existing customer, identified the products to be purchased, automatically assessed sales tax, and split the customer’s payment methods.

Once the leftover amount is $0.00 (either due to handing change to the customer or splitting the entire payment among various transaction types), Web Edition HME software displays a Checkout button. The Checkout button will not display until Change Due equals $0.00.

Web Edition automatically opens a new browser tab displaying the retail receipt. Here’s an example of a standard receipt, although you can customize a receipt to your specifications.

Since the receipt displays in your Web browser as a PDF, you can print it anywhere you want, including a 3-inch receipt printer. If your customer ever needs another printed receipt, you can easily accommodate. The duplicate will clearly display “Reprint Receipt” to signify that it isn’t the original.

At the end of each retail shift or the close of your business day, you can easily generate a Daily Cash Sales report to balance each cash drawer at each location and reconcile your bank deposit. You can view a quick sample featuring a single transaction.

Retail is included with your Web Edition HME software so you can easily tap into that revenue stream. Contact me or watch our quick video to learn more about how our express retail flow can help your HME business.

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Express Retail – Checkout

July 7th, 2010
Web Edition Express Retail Sales

Let’s continue our discussion of fast retail transactions. Now that we know who our customer is and we’ve identified the products to be purchased, we can proceed to the checkout.

Using our intuitive Web Edition HME software, click Add Order at the bottom of the page to display the Checkout page. Determine whether the customer wishes to pay by cash, check or credit/debit card.

If you select Cash, type the tendered amount. Web Edition automatically calculates change to be returned to the customer.

If you accept personal checks, select Check. The page dynamically changes to allow you to type the check number. Credit and debit cards work the same way.

Has a customer ever asked to split a payment? "I only have $20 in cash. May I write a check for the remainder?"

Fortunately, you can mix and match any combination of payment methods in Web Edition. All transaction details conveniently print onto your retail receipt and tally correctly in your daily cash sales report.

That’s where we’ll pick up next time: printing your retail receipt and your daily cash sales report. Meanwhile, watch our quick video displaying the retail flow.

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Express Retail – The Products

June 4th, 2010
Web Edition Express Retail Sales

Let’s continue our discussion of fast retail transactions. Now that we know who our customer is, we can identify the products that our customer plans to purchase.

You can select the line items for your retail transaction in two ways using our Web Edition HME software:

  • you can click the Product smart lookup; or,
  • you can use a USB bar code scanner to record the universal product code (UPC) or a custom bar code label, which you can print through Web Edition.

We recommend the scanner to maintain speed and accuracy in a high volume retail environment; otherwise, the Product smart lookup will suffice. You can decide which will be better for your business since you can use either method at any time.

Once you select a line item, you may override the product description, retail price and tax amounts. Web Edition automatically calculates sales tax for up to five tax authorities to account for any state and local combination for each line item.

Continue to add and change line items as needed. All products display in a list with running totals until you’re ready to check out.

That’s where we’ll leave it for now. We’ll cover the express retail sales check out process next time.

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Express Retail – The Customer

June 4th, 2010
Web Edition Express Retail Sales

The whole idea of retail screams, "Fast!" And since many HME providers have recently focused more on retail potential, let’s see how efficient your retail operation can be.

To examine the process, however, we actually need to slow it down, so we’ll use a series of posts and keep them in brief, digestible fashion.

Let’s begin with the most important part of the transaction: the customer.

Using our Web Edition HME software as an example, a customer named "Cash, Sale" defaults when you open the Cash Register page. Even if it’s a one-time customer, you still need to account for the revenue generated and the cash balance in the drawer.

Chances are great, however, that you will want to know who your retail customer is. That’s why you should be able to quickly select an existing customer (by name — even first name — or by telephone number) and add a new customer’s basic demographics.

With that precious data at your fingertips, you can:

  • always know who (and what demographic) is buying what products;
  • have a history of each customer’s purchases at your fingertips; and,
  • market to each of those segments (by Zip Code, product, product category, birthday, etc.) to promote additional retail sales.

Send them your newsletter, Email healthy tips, mail birthday cards with a limited time retail discount as your gift. Now, you’re building relationships with your customers.

We’ll continue with more on express retail sales next time.

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No Precedent

June 1st, 2010
Web Edition HME Software PECOS Enrollment Check

The speculation on whether PECOS-related edits will deny your claims as of July 6, 2010, is maddening. The most we can say for certain is that it’s a possibility, and could be enforced retroactively.

Scary, huh? Even more frightening is that I can’t think of any business analogy of one party being denied reimbursement for services rendered due to the direct (in)action of another party, whose reimbursement is totally unaffected. Am I missing something here?

Now, on top of that scenario, CMS may allow your reimbursement prescribed by a non-PECOS enrolled provider after July 6. And then, some time this autumn, they can say, “You know what, Mr. HME? We’re a bit short on funds, so we’re going to reverse those claims from July 6 forward.”

Besides unifying behind a strong lobbying force like the AMA, the best you can do is use the best tools available to you to prepare for the worst-case scenario. I believe that includes our Web Edition HME software. Here’s why:

  • you add physicians and their accurate NPIs directly from the NPPES database;
  • you’ll know immediately whether a physician is PECOS-enrolled; and,
  • you’re as efficient as possible, because you never leave Web Edition to get the accurate information you need.

Each PECOS-enrolled physician is highlighted with a green background in the physicians’ smart lookup. Plus, when you select a prescribing physician for an order, you’ll automatically see a "PECOS Enrolled" message display with a green background.

We can’t force physicians to comply with PECOS any more than we can show CMS that dumping on home care actually raises health care costs. However, we could help you get the PECOS enrollment information you need faster. So we did.

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Shiny, Happy Browser

May 6th, 2010

I’ve been a Mozilla Firefox Web browser fan for quite some time. Furthermore, I’m a big fan of Mozilla Thunderbird for Email (and Lightning, its faithful open-source calendar companion).

Within the past year, I’ve also grown to appreciate Safari. However, Google Chrome has been my browser of choice for several months. In fact, Chrome is now my default browser on all my computers. According to this article, I’m not the only one.

It could just be personal preference or how I use the Internet, but I feel that Chrome gives me the best performance and speed. I like Chrome’s single address/search field, clean button bar, and plenty of real estate for the site I want to view.

Fortunately, I can demonstrate CAU’s Web Edition HME software in any Web browser. They’re all free downloads. As a Web Edition client, you’re not locked in to using IE or any required downloads.

That’s because Web Edition is the only HME software that’s 100% secure Web pages. Check in from any computer or mobile device … from anywhere.

Do you have a default browser preference? Or do you switch browsers to view certain sites?

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Native Web Software Secret

April 22nd, 2010
Web Edition ABNs

Looking for ways to save time and cut business expenses? Look no further than Web Edition HME software.

Because Web Edition is native to your Web browser, you can type in a drop-down list, just as you can on any other Web site. You can also use your arrow keys to navigate any Web Edition drop-down list.

For example, when adding an order with a chargeable upgrade ABN, click to the ABN page for that line item. ABN Type defaults to “No ABN is Required.” Simply type “s” on your keyboard for the drop-down list to focus on “Supplied Item is a Chargeable Upgrade.”

Tab to the next field, which will determine the correct G modifier to use. Press your keyboard’s down arrow key if the ABN Waiver has not been signed.

You’re now well on your way to completing your ABN order in record time. And your hands never leave the keyboard when adding this important data.

That’s just one example of Web Edition taking advantage of its native Web environment. (And, it’s the only "Web-based" HME software that’s native to your browser!)

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PECOS-Related Software Trick

April 13th, 2010
Web Edition PECOS Enhancement

PECOS Database Management: just another Web Edition freebie enhancement that our clients absolutely love! Select an existing physician from the smart lookup or add a new Doctor automatically from the NPPES database.

At the top of the "State & NPI Numbers" page, click the "Lookup from PECOS" button to automatically match the selected doctor’s NPI against the PECOS enrollment database.

If the physician is PECOS enrolled, the physician will display in green on all lookups. Plus, "PECOS Enrolled" will display in green in the Doctor file and in Order Entry when the enrolled physician is selected as the prescribing physician.

No need to download the huge PECOS database PDF and reference each physician manually. We built this handy feature right into Web Edition for you.

And you don’t have to wait for a semi-annual software release to use this time-saving tool. Enjoy it now in Web Edition!

When the time is right for you, let us know that you’re ready to 1) save time and 2) cut business expenses. Upgrade to Web Edition HME software to help you achieve both objectives.

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Never Print Another CMN

April 12th, 2010
Web Edition My CAU Fax

No printing CMNs, no tying up a phone line to fax CMNs, no stuffing envelopes and mailing CMNs, no SASEs. You’ll save on all of those expenses and manual labor with My CAU Fax.

We can connect your Web Edition software to a secure Web fax service. Use My CAU Fax to fax your CMNs to the corresponding physicians with a cover letter for each.

You can even allow the physicians to toll-free fax all completed CMNs back to you. Again, no phone line necessary. They’ll be received securely in your Web Edition Report Center.

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