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Summer Vacation

July 19th, 2010

We hear so many stories of misguided and self-centered youth. Considering all the current negative story lines affecting HME and all Americans, I believe we deserve to begin this week on a positive note.

Nearly 180 kids and young adults rode on buses last week from Harrisburg, PA, to Lake Station, IN. Did they unite for a relaxing summer vacation getaway? Nope.

They quietly and graciously sacrificed a week of their summer to assist flood victims in a very economically challenged part of our United States. The Gary, IN, area had thrived during our country’s heavy industrial heyday, but has steadily declined over the past few decades as businesses closed and jobs moved out.

Rebuilding a community center and public parks isn’t easy work. However, it can be rewarding work, especially when you’re truly helping others. I’m sure this proved to be an eye-opening experience for many of these young people — an experience they’ll never forget — as they met and befriended local people their own age.

We’ll always have need among us. The key is in how we respond to that need. It’s refreshing how these young people united for a very positive response to their neighbors’ need. Last week, they made a difference.

Here’s a link if you’re interested in learning more about these ongoing projects.

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Spring to Action

March 8th, 2010

I had to mention “spring” today. Following a gorgeous weekend, we’re expecting blue skies, warm sunshine and near 60-degrees today. I brought gloves and a ball in case anyone has a few minutes to play catch at lunch time.

You’ve heard the adage about how things usually occur in threes? Well, three HME providers within the past ten days experienced server failures.

CAU’s offices normally work at an uptempo pace, but you should see how we kick into overdrive when an HME provider’s revenue is threatened. (After all, HME providers have enough hurdles to get properly reimbursed!)

This entire process springs into action: coordination, acquiring the latest data, creating a new Web Edition world, migrating the data, creating user accounts, testing data, introducing staff to Web Edition navigation, and usability with our close monitoring. This process goes day and night so that the provider may be productive the following day.

We love these success stories. They exemplify why we’re here.

I plan to interview a few of the owners to share their stories with you. Meanwhile, blue skies!

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Y-2-10

December 31st, 2009

Ten years ago today I was saying my goodbyes at a recording studio where I’d been a creative writer, audio/video producer and voiceover/on camera talent for more than seven years. I was about to embark on a new journey closer to home with an established national software developer.

Funny part is that I trusted this leap of faith at the height of all the Y2K madness. Of all the times to jump from a media-based career that began before I could drive, rational signs pointed away from starting a new career chapter in computers. Especially then.

As you know, Y2K came and went. (CAU was prepared for it by 1998.) We worked in Windows 98, faxed or mailed newsletters, and most of us had dial-up Internet connections. And here we are ten years later.

The opportunity to start over much closer to home allowed me to attend my daughter’s school activities, play more baseball and softball, and enjoy more quality time with family and friends.

I’ve grown professionally, too. More than I could’ve imagined.

Since Y2K, CAU launched a ton of benefits for our clients. Document Imaging, online Customer Resources, and daily software updates are just a few.

2009 may have rough for HME providers, but it did bring you the launch of the revolutionary Web Edition HME software. With all of its browser-based advantages, seamless updates, dynamic wiki-based documentation and personalized display, Web Edition significantly improves your work day, every day.

Remembering one year, as we’re apt to do at this time, recalls recent events. Reflecting over an entire decade allows us to bathe in ten years of memories.

We can measure where we’ve been as compared to where we are and, hopefully, appreciate each present moment as a new decade dawns. Happy New Year!

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Hope

December 24th, 2009

We may celebrate Christmas in different ways. We may observe different Christmas traditions.

Please allow me to (quickly) bore you with two of ours:

  • My mother tired of missing some of the morning activity while working in the kitchen, so since I was young, she’s prepared pans of lasagna on Christmas Eve. They only needed to be slipped into the oven, and then served with salad and bread.
  • Since our daughter was a toddler, we’ve enjoyed The Muppet Christmas Carol on Christmas morning. (If you’ve never seen it, Michael Caine’s performance will impress you!) She’s now 19 and we still look forward to this family tradition.

Some of us treat this season as a religious observance; others do not. But Christmas means something to nearly all of us. Christmastime allows us to relive memories of one or more childhood Christmas-related events.

These memories include gifts given, gifts received, laughter, singing, delicious food, and mostly the people from our past Christmas celebrations. May these happy memories remain with you.

Now, back to the present. At some point this weekend, I hope you’ll have a moment to enjoy History.com’s take on the History of Christmas. I found it quite entertaining (and more than a little educational, but don’t tell the kids)]!

May the hope of this season bring joy and true peace to you and yours. Merry Christmas!

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Inspirational Ideas

December 4th, 2009

David Muir’s segment on ABC’s World News Tonight earlier this week inspired many viewers to comment on The World Newser blog. It’s great to see so many of us opening our hearts to this family.

There are also negative comments, which I don’t quite understand, so I’ll pass.  Let’s concentrate on the positive, shall we?

My ideas?

  • I’d love to see a university offer a scholarship for the two older children. They have hope for their future and deserve an opportunity to fulfill those dreams in honor of their parents.
  • Setting up scholarships for the younger children would generate great PR for any business (or group of businesses).
  • Wouldn’t it be great for an international aid organization to meet with the family and determine their immediate needs? Once a list is publicized, especially this time of year, many Americans will have a legitimate channel and a concrete way to offer assistance.
  • Anything else?
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Inspirational

December 3rd, 2009

I never watch network news. But last night, while getting ready for a Wednesday evening Advent service, I caught the end of ABC’s World News Tonight.

Charlie Gibson began to tell a story about reaction to a feature on the previous night’s broadcast. Most of the feedback from viewers was refreshing.

The story itself was absolutely remarkable to me. It stopped me in my tracks, which is why I wanted to share it with you.

The piece with reporter David Muir is less than 2.5 minutes long. Click here to view the video segment.

Your thoughts? I’ll share a couple of my thoughts tomorrow.

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For Thanksgiving Day

November 25th, 2009

I began this list earlier this week: for what should I be thankful? You can see a partial list in this week’s previous posts (and you can add your own comment). The point of the exercise for me was to recognize that I have a lot for which to be thankful!

This is the perfect time of year to reflect on that point. I think back over the years to family, teachers, coaches, friends, spiritual leaders, even complete strangers who helped to shape who I’ve become.

While I’m at it, I can put you in that category. Whether you know it or not, during at least one interaction with me, you’ve influenced me. So, thank you.

Please enjoy a safe holiday weekend. Happy Thanksgiving!

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Giving More Thanks

November 24th, 2009

Continued thanks. Thanks to:

  • Family, friends, neighbors, co-workers, and colleagues.
  • Responsible leaders.
  • All those who stand up for the common good.
  • Growers, reapers, transporters, and providers of the harvest; not only this week, but year-round.

Please feel free to leave a comment to add your own. Happy Thanksgiving!

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Thank You

November 24th, 2009

Thanks to:

  • CMS for finally understanding the HME provider’s no-win situation with PECOS. (Implementation has been delayed until April, 2010.)
  • All those who won’t be with family for Thanksgiving, especially those in our armed forces.
  • Anyone who’s taking a stand against increasing our national debt.
  • Our country’s health care network, especially those who volunteer to help anyone in need in the U.S. and around the world.
  • HME providers, who continue to put the patient first in spite of shrinking reimbursements and rising costs.
  • Anyone fighting against DMEPOS national competitive bidding.

To be continued . . . .

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Just a Moment

November 11th, 2009

How fitting that Bryan Anderson spoke in the Harrisburg area last evening! The packed event was sponsored by long time CAU client, Central Medical Equipment, and served as a perfect pre-cursor to Veteran’s Day.

Please join all of us at CAU today to reflect on the dedication of all those who’ve served our nation. Past and present, these heroes have courageously faced danger so that all of us could remain free.

Even if you’re too busy to attend a Veteran’s Day ceremony today, please take just a moment to thoughtfully thank all of these brave men and women. Only a moment should be enough for us to realize the sacrifices made by all those in our armed forces and their families.

Taking time to learn more about Bryan’s incredible story should be moving for any of us! Just a moment. See where that takes you.

Happy Veteran’s Day to all! The rest of us can never properly thank you enough.

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