-- A CAU Client from Virginia
HME Providers' Frequently Asked Questions
What brings you here? There must be at least one need that your current software vendor will not or cannot fulfill for your company.
Please take a moment to glance over the questions below. When you find one that affects your business, see how easily we can solve that issue for you.
- "How can I get more responsive customer support?" Learn more about CAU's Customer Service philosophy and how we implement that proven philosophy to better serve you.
- We're stuck with outdated technology and stagnant software. How can we get out of this rut on a limited budget?" Learn more about our track record for remaining current with our user-friendly HME software.
- "Is it too much to ask to print a single customer statement?" We don't believe it is. Here's how easy it can be for you.
- "It seems as though I'm always buying CMN forms." Not with our user-friendly HME software. Here's why.
- "Retail is becoming an even more important part of our business. Why can't my software integrate retail?" It can, as long as you choose the right HME software. And not just the basics. Learn more about our fully integrated retail, including scanning UPC codes at your point-of-sale.
- "Documentation? What documentation?" This industry's challenging enough. You need the right tools to succeed, but you also deserve to know how those tools can best help you. Decide for yourself how well we document our user-friendly HME software.
- "I'm writing on ABN forms; and then, I need a calculator to make manual adjustments in accounts receivable. Isn't there an easier way?" Free yourself from the forms and the calculator. You can automate the entire process (including the correct G modifier), laser-print the form to plain paper, and leave the AR to us. Here's how we take care of ABNs for you.
- "Why do I need to buy expensive third-party document imaging software?" You don't. We developed our own fully-integrated Document Imaging to make your document handling infinitely easier (and more cost-effective.
- "Why can't I submit electronically to secondary payers?" You can. We write our own electronic claims modules, give them to you, and maintain them. Get ready to save even more paper and postage (and number-crunching headaches. Oh, and you'll get reimbursed much faster, too!
- "I bought software, yet why do I still need a spreadsheet to properly track my inventory?" Not any more. Here's why.
- "Speaking of extra paperwork, what about patients who are in and out of the hospital?" You need our Inpatient Admissions and Billing feature. Simply enter the patient's admission and discharge dates. Here's how our user-friendly HME software will do the rest for you, even prorating billing (where appropriate) and recording a history for each patient.
- "Do I really need a third-party collections agency?" No. You can automatically populate our fully integrated Collections area based on your criteria; and then, document each contact with next schedule dates during open balance pursuit. But even that isn't all that's included (for free). Here's more.
- "Capped rentals have become so confusing. Can you help?" We sure can. Learn more about how flexible (and therefore, automated) tracking your capped rentals can be. Really!
- "Do I need to pay more when I open a new location?" Not with us. This is why.
- "I need to analyze my denials. How can I generate the remittance reports I want, when I want?" With our fully integrated Remittance Analysis, you can generate the reports you want, whenever you want, based on your parameters.
Please tell us your own automation goals.
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Thank you for helping CAU celebrate our 20th Anniversary during 2007! Quickly contact us by Emailing or by calling 717-541-0651. We look forward to working with you and your HME business.