Software Support

Another HME Software Intangible – Responsive Customer Support

If customer support is important to you, you’ve come to the right place. Every CAU client enjoys several resources to quickly find answers.

As a CAU client, you’re assigned primary and secondary customer service representatives — both experienced, full-time CAU employees — working for you under the same roof as every other CAU employee. This arrangement promotes positive business relationship building and fast access to individuals who know your company’s objectives (and knows you by name).




Telephone Support

Speak Directly with Your Company’s CSR

Call our customer services line to speak with your assigned software support representative. In more than 22 years of serving HME providers, we understand how important it can be to develop positive business relationships with experienced CSRs.

We’ll also provide to you a 24-hour IT hotline. Contact one of our IT professionals whenever you require assistance.




Online Support

Your Company’s 24/7 Support Web Site

In addition to the only 100% pure Web-based HME software and online wiki documentation, you can access support resources online. Learn what’s in development, what’s been recently released, the status of any of your company’s support requests, and much more.